We hope you will be completely happy with every product purchased from jigsawmaps.com. However if you wish to return an item we want to make the process as simple and hassle-free for you as possible. We will be helpful and friendly. At every stage we will communicate clearly and promptly.
Change of Mind
All items must be returned with the delivery note enclosed. The goods must be returned in saleable condition, with the inner packaging unopened, within 30 days of receipt. We will send you a notification email once we have received your return item. If you return an item because it is not wanted, then the return postage fee is non-refundable. Items should be securely packed and sent via an insured, trackable service. The full sale price of the item, (less our original shipping cost whether charged to you or not), will be refunded to you within 7 working days of receipt by us at the address below.
If you receive a faulty or damaged item, please notify us by email within 14 days to firstname.lastname@example.org explaining the problem, and we will make arrangements to have the item returned and replaced. Once the item is received by us at the address below, we will dispatch a replacement item free of charge, or (in the case of faulty goods) offer you a full refund if you prefer.
10 Calderwood Road, Drumcondra, Dublin 9, Ireland